Permitium - Credit Card Processing is not working – Incident details

All systems operational

Credit Card Processing is not working

Resolved
Major outage
Started 5 days agoLasted about 17 hours

Affected

PermitDirector Processor

Major outage from 9:27 PM to 2:20 PM

PermitDirector Consumer

Major outage from 9:27 PM to 2:20 PM

VitalDirector Processor

Major outage from 9:27 PM to 2:20 PM

VitalDirector Consumer

Major outage from 9:27 PM to 2:20 PM

LicenseDirector

Major outage from 9:27 PM to 2:20 PM

CivilDirector Processor

Major outage from 9:27 PM to 2:20 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.
    The Credit Card Processing issue has been identified and we are working on a fix.
    However the fix will not be in place until Thursday 8/13/2026 at the earliest.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. We do not expect this issue to be resolved until tomorrow morning at the earliest.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.